Terms & Conditions

By using Five Star Sleepers website or by purchasing any of our services you agree to our

TERMS & CONDITIONS

All references to “Five Star Sleepers” herein refers to Five Star Sleepers and/or Jill Lawson.

By accepting this customised sleep plan:
I agree to follow safe sleeping practices in line with SIDS recommendations.

I agree to check with my GP if my baby has any medical conditions which prevent them from being sleep trained safely.

I agree to disclose any medical condition to the baby sleep consultant which my baby has.

I agree to the information surrounding my baby to be used in case studies, please note that no identifying information will be used, and all names will be changed.

I agree to pay the invoice prior to the consultation date and acknowledge that if the invoice hasn’t been paid that my customised sleep plan will not be written.

Cancellations less than 48 hours prior to scheduled consult date will only be refunded 50% of the fee.

Prior to 48 hours 100% will be refunded.

I agree to implement the sleep plan within 1 month of our consultation date. If not a reactivation fee may apply for the re-evaluation and amendments to the plan that might be needed. This is at the discretion of Five Star Sleepers.

I understand that my customised sleep plan is meant for my baby/child and me only, and should not be shared with a third party.

I agree that any changes I make to my baby’s sleeping or eating arrangements are my decision and Five Star Sleepers only makes suggestions for change, which I am responsible for choosing to implement.

I understand that Five Star Sleepers will endeavour to respond to any emails, messages, or missed telephone calls within 24 hours.

I understand that Five Star Sleepers does not work on Sundays or UK bank holidays. They will therefore not take phone calls or answer emails or other correspondence on these days. Any correspondence received on a Sunday or Bank Holiday will be answered on the following Monday or the next working day.

I understand that if Five Star Sleepers does not hear from me for a period of time, or if I miss a pre-arranged call/meeting time, it will assume that all is going well and no support is required. me only, and should not be shared with a third party.